We would like to thank you for your continued support of our applications.
Some customers are not receiving the "Subscription payment failed" error message.
This issue will be corrected in the future, but until it is corrected, store owners can check for payment errors in the following ways
Check in [Contract Management] of Easy Subscription.
You can view customers with payment errors by sorting by "Simple Subscription" -> "Subscription Management" -> "Subscription Status" -> "Billing Failure".
2. go to [Order Management] in Shopify
You can also check for customers with payment errors in Shopify -> [Order Management].
If you have any questions, please contact us,Customer SupportPlease contact us at
Groovy Media Corporation
Customer Support
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