Thank you for using CSV Download.
There was a problem with CSV and Excel data not being downloaded from 7:00 to 11:23 a.m. on Wednesday, July 19, 2023.
The problem has now been resolved and CSV and Excel data can be downloaded normally.
We sincerely apologize for any inconvenience and concern this may have caused.
1. failure period
Wednesday, July 19, 2023, 7:00-11:23 a.m.
2. failure status and cause
CSV and Excel data could not be downloaded.
API specification changes by Shopify
The problem was caused by specifying that data should be retrieved for both payment and fulfillment statuses when using the API to retrieve order data. The API was working normally until 7:00 a.m. today, when Shopify suddenly changed the API specification without notice, causing it to stop working.
3. contact information
If you have any questions, please contact us,Customer SupportPlease contact us.
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