Thank you for using StoreCRM.
Starting on August 27, 2026, an issue occurred where click rates and sales data were displayed as zero for list-type screens (such as campaign lists, scenario lists, and email lists).Regarding this issue, it is a matter of inquiry to the backend infrastructure, and no data corruption or aggregation omissions have occurred.Here are the details.
Occurrence time of the problem
August 27 15:44 – Around August 31 12:00
*During this period, this may have occurred if the conditions were met.
Furthermore, there are no issues with data collection and aggregation, and there is no possibility of missing data.
Problem Overview
- Sales figures such as campaign lists, email lists, and scenario lists were displayed as 0.
- It is not a data aggregation or collection issue, but rather a query limitation issue on the data visualization side (caused by exceeding the maximum capacity limit set in BigQuery).
We sincerely apologize for any inconvenience caused, and we greatly appreciate your understanding and cooperation.
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