Maintenance will be performed on March 6, 2026 from 11:00am to 1:00pm for Easy Subscription.
During this period, there is a possibility that access may be unstable in some areas.
In addition, there is a major change to the error mail specifications, please see the attachment here.
About the release
The following actions are planned for this release
- Number of customer contracts in CSV download
- Fixed behavior of link generation function
- Resolving the problem of payment failure emails starting from "0th time".
- (Customers using a dedicated domain) For error e-mails, the source domain is also set to the dedicated domain.
Specification Change in Error Mail
Due to the fact that error mail-related processing was normalized last week and error mail is now output in the correct form, many customers have asked us to avoid error mail being sent to customers and want to know about the specifications of error mail.
We are very sorry for any concern this may cause.
The following correspondence will be made from this release.
- No error mail is sent to the customer by default.
- By default, only the first payment failure will contact the store representative.
Reference: Settlement Specifications
In this system, retries are performed according to the following specifications. However, the retry-free errors listed below are terminated at the first failure.
- 1st Failure (at first charge)
- Automatic retry after 3 hours
- It is currently listed as "0th", but this is incorrect and "1st" is correct. This will be reflected in the next release.
- Second failure
- Automatic retry after 24 hours
- Third failure.
- After another 24 hours
Retry-free error group
- Cart Expired (EXPIRED_PAYMENT_METHOD)
- Invalid card (INVALID_PAYMENT_METHOD)
- Payment method is not tied to a customer (PAYMENT_METHOD_NOT_FOUND)
- Unable to obtain authorization (AUTHENTICATION_ERROR)
- There was a cancellation on the merchant side (BUYER_CANCELED)
Thank you in advance for your cooperation in the above.
English 
Japanese